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Automotive Dealership

///Automotive Dealership
Automotive Dealership 2018-05-16T20:07:37+00:00

When it comes to picking the best phone system for automotive dealerships, there is no better choice than DealerPhones from Clarity Voice.

Our exclusive DealerPhones VoIP package provides your operation with a full suite of flexible telecom features designed to help you do what you do best: move cars.

At DealerPhones we’ve worked with general managers across multiple locations and brands to create a phone service solution that gives you both the flexibility to choose how you want to deploy your telecommunication strategy while delivering you a competitive selling advantage.

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The top three ways switching to Clarity can help you make more sales and increase your service rankings:

  1. Accelerate Salesforce Effectiveness
    With Sales Department turnover approaching 40% annually it is important to train, monitor, and retain new reps. DealerPhones provide the tools to reduce turnover and improve customer interactions resulting in a higher lead-to-conversion ratio.
  2. Improve your customer service and increase service bay wrench time
    Parts and Service revenue make up nearly 50% of a typical Retail operation’s margin.  With Aftermarket competitors getting more aggressive, Auto Dealers can’t afford to miss a call or delay an appointment.  DealerPhones ensure all calls are handled quickly and professionally to move more repairs through your service department.

  3. Instant Analytics for Real-time Decision Making
    You spend thousands of dollars to make the phone ring.  With DealerPhones reporting, you can see at-a-glance how effective these dollars are and drill down to the most minute detail on how quickly calls are handled, which Marketing efforts are best, and measure the effectiveness of your BDC.

Here are some of the features our dealership clients value most.

HD Voice with Acoustic Fencing

  • Keeps customer conversations free from extraneous noises and distractions by dramatically improving the most important component of your call – voice clarity.
  • No longer will customers struggle hearing over service center noise or overhear office chatter.

Text Messaging & Internal Chat

  • Text customers updates using your business number. Increase internal collaboration with chat.

  • Texting status updates help increase your service ratings. Increase technician wrench time with service advisor chat.

Mobile Extend

  • Customers reach sales reps wherever they roam. Personal cellphones become an extension of desk phones ensuring call reporting and call recording continues.

  • Protect your dealership. Employees gain mobility while never needing to give out their personal phone numbers while dealership maintains records of all calls.

Marketing & Promotional Tools

  • Call tracking and dynamic message delivery extend your marketing message while reporting call conversions.

  • Call tracking ensures you know what message delivered sales. With Dynamic message delivery you can play promotional messages before a live answer or educate customers while they wait.

BDC Anywhere

  • Cloud technology provides advanced Call Center tools accessible from anywhere.

  • Staff with the best possible people and manage your Business Development Center effectively – even remotely.

Intuitive Analytics

  • Visually compelling business intelligence at a glance. Easy to use, real-time, scheduled and custom reporting.

  • Gain an immediate competitive advantage by increasing lead-to-conversion rates. Instant access to call volume, hold times, missed calls and more.

Training Tools

  • Use call recording, listen-in, join, and whisper functions to facilitate training. Gain great experience examples with call recordings.

  • Accelerate sales and retention with real-time training and coaching. Share best practices with others.

See a comprehensive list of features

Uncommon Solutions business phone systems whitepaper

Check out Clarity’s free Business Communications Guide

Not sure if your marketing is working? Think you’re losing customers on-hold? Download our list of solutions to these and other common problems faced by nearly every organization.

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Call to speak with an account manager today 248.952.9490