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Retail

Retail 2018-05-18T17:06:45+00:00

Every shop owner knows the retail industry is undergoing a wide range of dramatic changes – and the effects of those changes are hitting all at once to produce a whole new set of major business challenges.

  • Sales & Marketing – attracting new customers remains a challenge as well as encouraging repeat visits and referral business.
  • Commoditization of Services – Amazon as well as Deal sites like RetailMeNot, Overstock and Groupon Goods are devaluing the average ticket for customers.
  • Staff Turnover – millennial employees bring a revolving door of talent, this is a trend we’ve been tracking for some time, and the pace you need to train new talent is only continuing to heat up.
  • Leveraging New Technology – new tools deliver increased business insights and provide you the opportunity to differentiate yourself.  Clarity can give you a competitive edge by maximizing our call handling, employee coaching and store insight capabilities.
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Five ways switching to Clarity Voice will
gain you more revenue

  1. Stop missing calls
    Every call you miss could be a missed sale. With Clarity…

    • Unlimited phone lines mean your customers will never hear a busy signal.
    • Promotional messaging options can instantly accelerate average tickets by +20%.
    • Know what marketing is making your phone ring and where you’re wasting money.
    • You’ll get calls even if your store internet or power goes out.
    • Missed Call Notification – instantly call back callers who choose not to leave a message.
    • Voicemail to Email or Text Messaging offers either instant message playback or message transcription for when large office orders come in after store hours.
  2. Start selling to a captive audience
    If you’re not using your phone system to sell products and services to everyone who calls, you’re not just missing a sale…you’re missing the boat.

    • In-Ring Messaging lets you play a recorded offer to callers even before you tell them to press 1.
    • On-Hold Messaging ensures you’re using your hold time to upsell customers on active promotions or inform them of your unique benefits.
    • Studies show that 33% of callers hang up when put on hold. Playing a fun or informative sales message while they wait will keep them engaged and informed to buy.
  3. Improve your customer service
    With Clarity Voice, you’ll get the tools you need to monitor your staff’s interactions with customers and help them do a better job of servicing and selling.

    • Monitoring and training tools – hear firsthand how calls are handled and jump-in to save sales and train new employees with listen-in, whisper, and join functions.
    • Call Recording – selectively record parts of calls or continually record even when calls are transferred to answering services or between mobile devices. Ensure certainty when order mistakes happen.
    • Mobility matters – store staff can’t be chained to a counter. Quickly transfer callers to mobile phones or use headsets and cordless phones to carry on conversations wherever you roam.
  4. Use a phone designed for Entertainment venues like you
    Who better to help you make more sales than a phone company that specializes in supporting local, regional, national and multi-unit retail stores? Clarity Voice is the parent company to FranchisePhones®, the best in breed VOIP service provider dedicated helping national brands in entertainment.

  5. Take advantage of our expertise in your industry
    The best phone setup for a home repair company is significantly different than the perfect phone solution for an retail store. Our experience serving hundreds of franchisors, franchisees, and independent business, has taught us everything we need to know about the best way to configure a phone system to help you make more sales in your specific industry.

We’re not here to sell you, we’re here to help you

We could go on all day, but we’re less interested in selling you on us than we are in helping you make more sales yourself.

Let’s take the next step and have us give you a quote or free demonstration. There’s no obligation. We won’t pester you to close the deal. We just want the opportunity to show you how we can help you make more money just by upgrading your phone system into a competitive advantage.

Additional Features You’ll Find Interesting

Never a busy signal

Clarity gives you unlimited lines to ensure callers never get a busy signal. While Call queuing ensures all inquiries are answered in the order received. Improve office efficiency and customize on -hold message based on caller type: new callers, active loyalty program patron, supplier or prospective employee etc.

Intuitive Analytics

Easy to use, real-time, scheduled and custom reporting. Gain an immediate competitive advantage by increasing lead-to-conversion rates. With our system you will know how well your team is doing – from staffing to answering the phones and managing your marketing budget. Clarity’s dashboard offers insight into answer times, hold times, missed calls, abandoned calls, how many rings before an answer, how many calls go to the answering service etc.

Call recording

An essential feature.  Listen to random calls for quality assurance or find a customer’s call if they complain about staff or an incorrect online ordering.

POS Integration

Need point of sale screen pops or custom integration? No problem. We have a number of options to offer you.

Time-of-day/day-of-week routing & promotional messaging

In Ring Messaging Drives Upsells. Increase your average order by 20% by promoting weekly or monthly specials before you even answer the phone. Add longer educational or promotional messages while they wait for service. Professional recordings also available to ensure you sound as professional as a big box store.

Hard to Beat Call Handling

Callers instantly hear a voice menu prompting them to identify the reason for their call for faster service. (EG: press 1 for … press for… ) Customize routing by caller type (such as existing customers, order checkers, employees vs. valued vendors or commonly asked questions such as business hours or driving directions.) Add unique on-hold music or messaging by caller type to further educate callers about new products/services and/or awareness of monthly advertised specials.

Coaching Tools

The first step to improving your customer relations is understanding where they stand. Monitor calls in real-time with features like: Listen-in, Whisper or Join to deliver immediate coaching during or immediately after calls. Ensure your service is the very best. Quickly step-in, solve issues and train employees to better handle customer inquiries and issues.

Mobility Matters

When you’re in charge of delivering a high service customer experience you can’t be chained to a counter or desk. With Clarity your staff can simply swap the call! You can easily and seamlessly transfer calls between desk phone and mobile devices and back again. Your caller doesn’t even notice the transition and if you’re recording the full experience, you’ll capture the whole conversation start to end.

Text Messaging

Text customers updates and appointment reminders using your business number.

HD Voice with Acoustic Fencing

Keeps customer conversations free from extraneous noises and distractions by dramatically improving the most important component of your call – voice clarity. No longer will customers struggle hearing in noisy environments.

Watchdog® Services

Managed network services can provide real time monitoring of your Internet service, calling in tickets to your Internet provider if there is trouble.

4GLTE Failover

Ensure your phones and POS system stay up even if your internet goes down. Clarity offers additional Fail over services to ensure your store stays running.

Virtual or Onsite Installation available.

Installing your new phone systems yourself is as easy as plugging in a few cords. But if you want more help, we’ll be happy to install it for you.

See comprehensive list of features

Uncommon Solutions business phone systems whitepaper

Check out Clarity’s free Business Communications Guide

Not sure if your marketing is working? Think you’re losing customers on-hold? Download our list of solutions to these and other common problems faced by nearly every organization.

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Seeing is believing

Request a personalized demonstration today

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Call to speak with an account manager today 248.952.9490