NOW WE’RE TALKING℠
…finally a phone service designed to increase sales & improve customer service
Engaging Client Experiences
Unlimited phone lines mean your callers will never hear a busy signal. You can get calls even if your office internet or power goes out.
Improving Insights
Tools you need to monitor your staff’s interactions with customers. Train new employees with Listen-In and Join functions.
Mobility Matters
Share information quickly, securely and easily. Stay connected and quickly coordinate using SMS Text, Chat, Smartphone Apps and MORE!
OUR MAIN FEATURES
Future proof your business with our scalable, stable and secure system
Never a Busy Signal
- Customers needs are often urgent. Clarity ensures all inquiries are answered in the order received.
- Improve efficiency and customize on -hold message based on caller type: new lead, active customer, returning customer or prospective employee.
Increase Sales
- Never miss a call. Receive important calls wherever business takes you.
- Missed call notification alerts you whenever a sales opportunity rings. Call transcription makes voicemail follow-up quicker.
Mobility Matters
- Always use your business number even when using cellular devices.
- Seamlessly transfer your calls between desk phone and mobile devices and back again. Your caller doesn’t even notice the transition.
Text Messaging & Chat
- Don’t give out your personal numbers.
- Text customers appointment reminders and updates using your business number.
- Increase internal collaboration with Portal Chat and Text Messaging.
Call Recording
- No need to stop driving to take notes. Call recording ensures you’ve captured conversations.
- Know what promises were made. Hear how your answering service treats customers.
- Capture best practice examples for training new teams.
Time-of-day/Day-of-week Routing & Promotional Messaging
- Increase call conversion , promote seasonal specials and new services. Change your messaging when severe weather hits.
- Clarity can change your messaging by time of day or day of week.
- Holiday routing is simple with Clarity.
HD Voice with Acoustic Fencing
- Keeps customer conversation free from extraneous noises and distractions by dramatically improving the most important component of your call – voice clarity.
- No longer will customers struggle to hear over shop noise or overhear sales or support chatter in the background.
Coaching Tools
- The first step to improving your customer relations is understanding where they stand.
- We provide a variety of tools for recording and monitoring conversations between your customers and your employees.
- Know when service was authorized and when it wasn’t guaranteed.
Intuitive Analytics
- Visually compelling business intelligence at a glance. Easy to use, real-time, scheduled and custom reporting.
- Gain an immediate competitive advantage by increasing lead-to-conversion rates. Instant access to call volume, hold times, missed calls and more.
Stop Missing Calls
Every call you miss could be a missed sale. With Clarity, unlimited phone lines mean your clients will never hear a busy signal. Promotional messaging options can instantly accelerate average tickets by +20%. Know what marketing is making your phone ring and where you’re wasting your money.
Start Selling to a Captive Audience
If you’re not using your phone to sell products and services to everyone who calls, you’re not just missing a sale, you’re missing the boat. In-ring messaging lets you play a recorded offer to callers even before you tell them to press 1.
Improve Your Customer Service
With Clarity®, you’ll get the tools you need to monitor your staff’s interactions with clients and help them do a better job of servicing and selling. Monitoring and training tools – hear first hand how calls are handled and jump-in to save sales and train new employees with Listen-In, Whisper, and Join functions.
WHAT WE DO
Technically certified VoIP professionals and communication consultants
We’re not here to sell you, we’re here to help you
We could go on all day, but we’re less interested in selling you on us than we are in helping you make the most of your customer interactions while reducing operational cost.
Let’s take the next step and have us give you a quote. There’s no obligation. We won’t pester you to close the deal. We just want the opportunity to show you how we can help you by upgrading your phone system.
WHO WE SERVE
The largest home service brands trust Clarity
