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Installation 2018-01-19T17:38:53+00:00

Virtual installation

Installing your new system yourself should take about an hour.

STEPS:

  1. Unpack your router and phones
  2. Plug the router to your modem and the phones to the router
  3. Log into the Clarity portal to set up your extensions, auto-attendant and other functions

On-site Installation

We’ll be happy to come to your location and install your phone system for you.

Our on-site Installation will take up to 3 hours and consists of:

  1. On the scheduled day during the arrival window, the Field Engineer will arrive at your site and complete the Clarity® Check-in Procedure.
  2. Following the Clarity® On-Site Installation Guide, the Field Engineer will perform the following tasks:
    • Install (1) Firewall into network, replacing any existing firewall.
      1. Ensure your internet connectivity
      2. If there is a static IP, enter static IP credentials into the firewall and ensure internet connectivity.
    • Ensure cabling to existing switches and devices remains intact.
    • Connect (1) switch, if required, to firewall and ensure patch panel cabling is done correctly for each terminal.
    • Deploy up to six (6) IP phones
    • Call Clarity® Network Consultant for network configuration and optimization.
    • Ensure network connectivity for each phone with the Clarity® Network Consultant.
    • Confirm successful registration for each phone.
    • Place inbound calls to confirm correct Caller ID information is displayed. Repeat for each terminal/station.
      1. Place outbound test call.
  3. The Field Engineer will complete the Clarity® Closure Procedure.

Clarity® On-site Installation – Additional Charges

Travel Tier – Miles from center Major Metro (200k+ population) – USA ONLY

0-30 miles Included
31-50 miles $50
51-75 miles $75
76-100 miles $125
101-150 miles $175
151-200 miles $225
201+ miles $400

Other Additional Charges

USA CANADA
Cancellations 2+ business days
prior to installation
$150 $250
No access to site/site not ready $150 $250
Hard date and time arrival $40 $50
Two-hour window arrival Included
Cable run (per) $100 $140
ATA fax adaptor $20 $25
Cisco SPA112 $20 $25
Sierra Wireless Device $20 $25
Vertex Caller ID $20 $25
External Also Ringer Install $150 $200

Optional Services

Cable Drop – estimate 1 business hour on site/per cable run. (This is not offered as a standalone service.)

External Ringer or Fax ATA Installation – (There is an additional charge for this service)

  1. While on-site, the Field Engineer will perform the following additional tasks for the external ringer:
    • Keep current language for a-d
  2. While on-site, the Field Engineer will perform the following additional tasks for the Fax ATA:
    • Install (1) Audio Codes Fax ATA into network:
      1. Plug the Ethernet cable into the WAN port of the Audio Codes and the router
      2. Plug the RJ-11 cable into Line 1 of the Audio Codes and the fax machine
    • Call Clarity® Network Consultant to confirm registration
    • Send and receive a test fax
  3. The Field Engineer will complete