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Workforce Optimization

///Workforce Optimization
Workforce Optimization 2018-05-18T16:02:52+00:00

We have everything you need for an optimum Workforce Optimization program

Whether your most valuable employees use their phones to do sales, offer technical support or provide customer service you need them to perform their best.

Our workforce optimization tools give you the ability to track performance as well as enhance it through training.

Our Workforce Optimization offerings include the ability to:

  • Record calls automatically or on demand
  • Live monitor calls and desktop activity for one or multiple stations until session ends
  • And generate meaningful analytics and reports

Call Monitoring & Recording

By monitoring and reviewing your team’s calls, you’ll be able to give them the coaching they need to always deliver your customers the experience they deserve.
We offer the following options as part of our Workforce Optimization suite of tools:

Call Monitoring services

Call Coaching
Monitor calls in real-time with features like: Listen-in, Whisper or Join to deliver immediate coaching during or immediately after calls.

Call Join
Record all of your calls or just selected lines. Listen in to a live call and whisper suggestions. There is no better coaching tool than Live Call Monitoring

Listen In
Record all of your calls or just selected lines. Listen in to a live call and whisper suggestions. There is no better coaching tool than Live Call Monitoring.

Call Recording*

Automatically record inbound & outbound phone calls. Recordings continue even when transferred to out of office numbers.

We record all your calls, not just selected lines. Understand the conversations that have taken place, when promises are made, or you’re not available to listen-in live.

It’s one thing to gather the data. It’s another to understand it.

At Clarity, we take the insights you gather from Call Tracking and call Monitoring and turn it into data you can use.

Custom Call Reports and Analytics

Gain an immediate competitive advantage. Reports highlight opportunities to enhance business performance. Use data to help drive your decisions. Reports include answer times, hold times, missed calls, abandoned calls, # rings before an answer, # transfers to answering service, # by marketing tactic used and more!

Emailed Reports

Record all of your calls or just selected lines. Listen in to a live call and whisper suggestions. There is no better coaching tool than Live Call Monitoring

The first step to optimization is to learn more about your options. Schedule your free demo, today.

Want to learn more about our Workforce Optimization services? Use this form to request a free, friendly demo or call us at 800.786.6160.