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What Phone System is Right for YOUR Business?

What’s Phone System is Right for YOUR Business? If you're looking for a new business phone system in 2018, there are several questions you need to answer first. Do you need a full phone system that includes physical office telephones, or could your business get by with a virtual phone service that relies on [...]

By | 2018-05-15T16:56:11+00:00 May 3rd, 2018|Benefits of VoIP, Communication Tips|0 Comments

Eight Benefits That Loyal Customers Deliver to Your Business

They buy more and are often willing to pay more. This creates a steadier cash flow for your business. They refer others to your company, saving you the marketing and advertising costs of acquiring new customers. They are more forgiving when you make mistakes–even serious ones–especially if you have a system in place that empowers [...]

By | 2018-05-22T18:41:39+00:00 July 19th, 2017|Benefits of VoIP, Management Tools|Comments Off on Eight Benefits That Loyal Customers Deliver to Your Business

10 Tips: Hosting Conference Calls

Let's face it: conference calls can be awkward. Scratchy sounds. Dead air. Something about not seeing the people you're talking to (and their nonverbal cues, like facial expressions and hand movements) makes it harder to communicate. But it doesn't have to be that way. Here is some conference call etiquette do's and don'ts so you [...]

By | 2018-05-22T13:06:03+00:00 June 29th, 2017|Call Handeling, Collaboration, Management Tools|Comments Off on 10 Tips: Hosting Conference Calls

Conference Calls Etiquette For Participants

Conference call etiquette is different than “regular phone” etiquette. Because you are in a group and you only have your voice to rely on, it becomes increasingly important the more people there are on the call, that you don’t want to make a faux pas simply because you were uninformed about Conference call etiquette. Just [...]

By | 2018-05-22T13:07:30+00:00 May 5th, 2017|Call Handeling, Collaboration, Communication Tips, Management Tools|Comments Off on Conference Calls Etiquette For Participants

10 Ways You Can Improve First Call Issue Resolution For Customers

When today’s customers call, they expect customer service & support teams to effortlessly resolve issues with speed and accuracy. At Clarity Voice® First Call Resolution(FCR) is an essential indicator of our businesses health. We know your time is valuable and we try to resolve any concerns with you within the first call. Regardless if your [...]

By | 2018-05-22T13:54:51+00:00 March 13th, 2017|Call Handeling, Communication Tips, Management Tools|Comments Off on 10 Ways You Can Improve First Call Issue Resolution For Customers

Creating Your Company’s Call Quality Evaluation Checklist

Today's customers expect business to effectively resolve their issues with speed and accuracy. Using a checklist to monitor conversations can help improve first call resolution within your business, keep your customers happy, and give your customers the service and support they demand. At Clarity Voice® first caller resolution is an essential indicator of our businesses [...]

By | 2018-05-22T13:58:01+00:00 December 8th, 2016|Call Handeling, Communication Tips, Management Tools, Training|Comments Off on Creating Your Company’s Call Quality Evaluation Checklist

Top 5 Benefits of Clarity’s® Performance Monitoring and Call Coaching Tools

Using Performance Monitoring tools, you can validate: All callers are treated with tact, diplomacy, and professionalism. Accurate information is being consistently relayed. Customer service quality is maintained and measured. Prospective customer questions and requests for service are being handled promptly. Employee’s conversational tone and tactics promote trust and loyalty only a direct discussion can deliver. [...]

By | 2018-05-22T13:59:55+00:00 December 8th, 2016|Call Handeling, Collaboration, Communication Tips, Management Tools|Comments Off on Top 5 Benefits of Clarity’s® Performance Monitoring and Call Coaching Tools

Top 4 Tools Used By Managers To Monitor Customer Conversations

Listen-in Mode – Live monitoring of calls in real-time while you ‘silently’ listen-in. Reduce stress for employees because you’re not leaning over their shoulder trying to listen. *Hear both sides of the conversation first hand. *Deliver immediate coaching after the call. Whisper Mode – Softly relay information to your employee without the caller hearing you. [...]

By | 2018-05-22T14:08:53+00:00 December 8th, 2016|Call Handeling, Collaboration, Management Tools, Training|Comments Off on Top 4 Tools Used By Managers To Monitor Customer Conversations

The Customer or The Employee Comes First?

The Customer Employee Comes First  “Have it Your Way!” “The Customer is Always Right!” “Do everything with the customer in mind!” These are long-accepted mantras that a lot of companies have built cultures around. And it’s worked well for some of them. But it’s not bulletproof. “Have it Your Way” breaks down quickly when the [...]

By | 2018-05-22T16:23:58+00:00 December 8th, 2016|Management Tools, Training|Comments Off on The Customer or The Employee Comes First?

Progressive Companies Use Clarity Voice® to Fuel Flexible Work Environments

Powering Your Growth with Boomers and Millennials More employers are seeing flexible work environments or telework as a relatively inexpensive perk that improves work/life balance. In another study from California research firm Global Workplace Analytics, 95 percent of employers said the ability to telework has a significantly positive impact on employee retention, too. Are you [...]

By | 2018-05-22T16:27:12+00:00 December 8th, 2016|Benefits of VoIP, Call Handeling, Communication Tips, Management Tools|Comments Off on Progressive Companies Use Clarity Voice® to Fuel Flexible Work Environments