"Clarity has gone above and beyond the service of a telephone company to help us implement a hosted VoIP call center so we can offer our customers a more personalized level of exceptional service.and with a cost savings too!"
-Scott Forsyth
Director of IT
ORCS Web, Inc.
As a Microsoft Gold Certified Partner, ORCS Web has been focusing 100% on Microsoft hosted technologies for over 11 years. ORCS Web provides world famous managed services focusing on proactive and interactive service and support. Built around each customer.s unique needs and executed by innovative support teams, ORCS Web services bring relief to customers. internal team by proactively monitoring their systems--from infrastructure to application. This dynamic support allows customers to focus on growing their business, while ORCS Web.s Microsoft certified team provides them with the peace of mind that their application is continually available and performing as expected; and most importantly, in complete synergy with their immediate needs and long term goals.
ORCS Web needed a new support solution for their telephone system, which was outdated and centered on an answering service that added extra and unnecessary steps in the customer support communication process. As important as customer service is to ORCS Web, they wanted to ensure the support representative would be the first point of contact for every customer call.
With support representatives working throughout the U.S. from their home offices, they also needed to figure out a better way to manage their personnel scheduling more efficiently. Upon research, ORCS Web found that many of the solutions out there were too complicated, too expensive or lacked support for .virtual. call-centers located around the country.
With first-rate customer support to match their outstanding services, Clarity was pleased to partner with ORCS Web to advance their telephone system to the same level of their web hosting services.
Since implementing Clarity's Communicator service with industry-leading Polycom handsets, calls are now routed immediately to support representatives located at remote and home offices instead of going through a call center. In addition, the Communicator service is powerful and easy to use as it provides a custom web application, which interfaces with the phone system, offering a confident management system that features a slick web-based check-in and check-out feature for support representatives.
Thanks to Clarity's Communicator service, ORCS Web now enjoys a level of telephone system support that parallels their level of web hosting services. They now enjoy savings and improved customer support service and management, which come from the multiple solutions provided by Clarity.